Frequently Asked Questions

Everything you need to know about your Lumé experience.

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is Lumé's return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5-7 business days of receipt.

Do you offer international shipping?

Yes, Lumé ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your silhouette.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Lumé is committed to conscious fashion. 80% of our current collection is made from organic cotton, recycled polyester, or ethically sourced linen.